SHIPPING & RETURNS

SHIPPING

Terra Dea offers free shipping in Australia for all orders over $200. Orders under this amount will be charged $10.00 for shipping and handling.

Your order has been made with love locally and in small batches. Most of our products can be shipped within 24 hours but during peak periods please allow up to 3 weeks for your order within Australia.

We’re here to help so please feel free to get in touch with any questions, via our CONTACT page.

If your purchase is placed during pre-order, a rough estimate for product delivery will be listed at the time of purchase.

International Shipping is a flat rate of $30. This is a standard delivery 7-15 business days. In some regions this can take longer, so please allow up between one- four weeks for delivery. Delivery can sometimes be further delayed due to customs which is out of our control. We do not take responsibility for lost packages or damages in transit. Please note prices are not inclusive of customs, duties and taxes. These are the responsibility of the customer.

Once your package has been sent, you will receive a notification.

RETURNS AND EXCHANGES

RETURNS ARE NOT ACCEPTED.

However EXCHANGES are available on all full priced items. All items must be in original condition with all tags attached and in original packaging. Garments must not be worn or washed.

Note: We do not use hygiene stickers. This is due to us not being able to find biodegradable or paper-based materials for this. Please wear underwear under your garments when first trying on.

Items must be returned within 14 days of receipt. Any received thereafter may be declined for exchange. Your exchange will be processed within 3-5 business days of receiving.

Terra Dea is not responsible for exchange shipping costs or any lost in-transit exchanges. Please include tracking and insurance to ensure your item is safe.

Non-exchangeable items: All sale items or items purchased using discount code as part of sale are not eligible for exchange.

 Again, if you are any questions or queries - please do not hesitate to get in touch via our CONTACT page.